Automatize is in search for an Full-Stack Support Engineer to expand our existing Supply Chain Optimization platform.

Come join a Grapevine, TX tech startup revolutionizing the modern-day supply chain. As a member of Automatize, you will play a key role in growing a digital ecosystem focused on automated optimization. We are currently well established within the oil and gas sector and expanding quickly into new complex supply chains.

Stack you will interact with:

• Technologies: MERN stack: AWS cloud, MySQL, MongoDB, Express, React.js, react-native, Node.js, Kafka, Deck.gl and graph.ql
• Architecture: Domain oriented microservice environment, SAAS multi-tenancy

As a part of the automatize team, you will :

• helping solve the types of problems that require an engineer to get involved. Questions or problems that are escalated from our front line support frequently require someone who has a technical mind and skills to step in and understand exactly what is going on. Sometimes the answer is to propose a work-around that helps the Seller accomplish their goals. Sometimes it’s actually fixing a bug yourself, or documenting so the R&D team can resolve the issue permanently.
• The Support Engineer will be responsible for managing a front line queue of help and service requests for Sellers , solving issues, and managing technical issue escalations. We do this all with the aim of creating effortless and personal experiences for our growing community of users.
• Step in and assist front-line support on heavy ticket days, fall back and assist systems engineers on low volume days

Skills required:

• At least 1 year of experience with Javascript/Typescript.
• Great people skills both on the phone and online
• Experience working directly with customers
• Experience with Logistics or Supply Chain is a plus.
• Ability to work with a design team to break down components to data models.

Benefits:

• Short-Term and Long-Term Incentive packages
• Competitive Compensation
• Great office location 1 block from the Grapevine Main Station
• 20 minutes to North Dallas, 25 minutes to Downtown Fort Worth
• Paid Time Off (PTO) – 2 to 4 weeks of PTO granted
• 401(k) Retirement Plan – 4% match
• Medical Insurance & HSA
• Dental and Vision Benefit Plans